Shipping policy

Shipping Information

At Maison Élyséa, every piece is carefully prepared and packaged to ensure it arrives beautifully and safely. We are committed to providing a smooth and reliable delivery experience.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and public holidays).

During collection launches, promotions, or peak periods, processing times may be slightly extended.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

United Kingdom Shipping

Standard Delivery

2–5 business days
Free shipping on orders over £60
£3.99 shipping fee on orders under £60

Express Delivery

1–2 business days
£6.99

International Shipping

We currently ship to selected international destinations.

Europe

Delivery time: 5–10 business days

United States & Canada

Delivery time: 7–12 business days

Australia & New Zealand

Delivery time: 7–15 business days

Shipping rates are calculated at checkout based on your location.

Please note that customs duties, taxes, or import fees may apply and are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become active.

Delayed Deliveries

While we aim to deliver within the estimated timeframes, occasional delays may occur due to:

Customs processing
Postal carrier delays
Severe weather conditions
Peak holiday periods

Maison Élyséa cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers.

Incorrect Address

Please ensure that your shipping address is entered correctly before completing your order.

Maison Élyséa cannot be held responsible for parcels delivered to incorrectly provided addresses.

If you notice an error, please contact us immediately at:

info@maisonelysea.co.uk

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery.

Please include:

Your order number
Photographs (if applicable)
A brief description of the issue

Our team will work with the shipping carrier to resolve the matter as quickly as possible.

Packaging

Every Maison Élyséa order is presented in our signature luxury packaging, designed to make every piece feel like a timeless gift—whether for yourself or someone special.

Questions?

For any shipping enquiries, please contact us at: